Privacy Policy

PÄDASTE MANOR’S PRIVACY POLICY – YOUR PRIVACY RIGHTS

This Privacy Policy applies to the sites and apps where it appears and the businesses they represent.

This Privacy Policy describes how Pädaste OÜ, and other entities within the Pädaste Manor Group of Companies treat personal information collected through the websites and applications where it appears (sometimes referred to collectively as our ‘website’) and in physical premises of the company and how Pädaste OÜ treats personal information transferred pursuant to the EU 2016/679 regulations.

In this Privacy Policy, the term ‘Pädaste Manor’ refers to Pädaste OÜ and all brands operating under Pädaste OÜ. We may also refer collectively to these entities as ‘the Group’, ‘we’ or ‘us’.

This Privacy Policy applies only to personal information collected through the websites and applications where it appears, as well as information collected by our Guest Relations Manager, either on-site in our premises, via e-mail or telephone, or through reservations transferred to us by hotels or travel intermediaries.

Your consent

Please review this Policy before using this website or mobile app. By using this website and our products and services, you are consenting to the collection, use and disclosure of your information as set forth in this Policy. If you do not agree to be bound by this Policy, you may not access or use this service.

We collect information from and about you.

We collect contact information. For example, we might collect your name and email address. We may also collect your phone number or mailing address.

We collect travel agent information. If you are a travel agent and you enroll in our travel agency partner program, we will collect your travel agency ID number.

We collect demographic information. We may collect information such as your gender, age and language preferences.

We collect guest stay information. For example, we collect information on your dates of arrival and departure, goods and services purchased, special requests and service preferences.

We collect payment information. For example, we may collect your credit card number if you make a reservation online.

We collect business information. For example, we collect contact and other relevant information about your business if your business has stayed with us, or if your employees or agents use a corporate account to do business with us.

We collect information you submit or post. For example, we collect feedback about our hotel and services that you submit to us. We also collect information if you apply for a job.

We collect other information. If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us. We collect this information using the tracking tools described below and in compliance with applicable local law.

We collect information in different ways.

We collect information that you give to us. For example, if you make a reservation online. We also collect information if you contact us or participate in a promotion.

We collect information about you automatically. Where permitted by law we use tracking tools such as browser cookies and web beacons to collect information from you. We collect information about users over time when you use this website.

We get information about you from third parties. Where permitted by law, we may share information among entities within the Pädaste Manor Group or we may get from other third parties with whom we do business. We may get information from persons acting on your behalf, for example if someone makes a reservation for you. We may also get information from social media platforms and advertising and analytics providers.

We combine information. For example, we may combine information that we have collected offline with information we collect online, to the extent covered by the transactional purpose or your consent. Or we may combine information we get from a third party with information we already have.

We use information as disclosed and described here, subject to any consent required by applicable law.

We use information to respond to your requests or questions. For example, we will use your information to provide the services you request, such as to fulfill a request for a hotel reservation, and to send you a pre-arrival email, a post-departure email, or to ask you to participate in a customer survey. Where legally permitted, we may use your personal data to personalize your experience with us. We use Personal ID codes, social security numbers and tax ID numbers to process tax documents.

We use information to improve our websites and services. We may use your information to make our hotel and services better. We might use your information to customize your experience with us. Where legally permitted, we may combine information we get from you with information about you we get from third parties.

We use information to administer our site and for internal operations. For example, we may aggregate or anonymize your information for analytics, research or other business purposes.

We use information for security purposes. Where legally permitted, we may use your information to protect our company, our customers, and our websites.

We use information for marketing purposes. For example, we might send you information about new services and special offers. We might also use your information to serve you ads about our hotels, loyalty programs and offers. We might tell you about new features or updates. These might be third-party offers or products we think you might find interesting. If you register with us, we’ll send you our promotional emails. We obtain consents as required by law before marketing to you.

We use information to communicate with you about your account or our relationship. We may contact you about your account or for feedback. We might also contact you about this Privacy Policy.

We use information as otherwise disclosed or permitted by law. We may share information with third parties.

We will share information within the Pädaste Manor unless legally prohibited. For example, we will share your information to facilitate reservations or to customize offers to your preference.

We will share your information with data processors that perform services on our behalf.

For example, we share information with vendors who send emails and other communications for us. We also share information with companies that help us operate our sites or run promotions and advertisers and advertising networks that assist us in marketing and advertising our products and services. Some vendors may be located in a country other than where you live. We may also share information with analytics and search engine providers who act on our behalf.

We will share information if we think we have to in order to comply with the law or to protect ourselves, our customers or others. For example, we will share information to respond to a court order or subpoena, or in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. We might share if we are investigating potential fraud.

We may share information with a successor to all or part of our business. For example, if part of our business or assets are sold, we may disclose user information as part of that transaction. You have certain choices about sharing and marketing practices.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, you can visit your account settings on the site or follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will send you transactional messages. These include responses to your questions.

Our sites and children.

Our sites and apps where this Privacy Policy is found are meant for adults. We do not knowingly collect personally identifiable information from children under 18 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 18 has given us information, you can contact us at privacypolicy@padaste.ee, or write to us at the address listed as the end of this Privacy Policy.

We use standard security measures. The Internet is not 100% secure. We cannot promise that your use of our sites and apps will be completely safe. Any transmission of your data to our site is at your own risk. We encourage you to use caution when using the Internet. This includes not sharing your passwords.

We retain data. We keep personal information as long as it is necessary or relevant for the practices described in this Privacy Policy. We also keep information as otherwise required or permitted by law.

We store information both in EU and U.S.

Information we collect from you may be transferred to, or stored at, a destination in the EU or another destination outside of EU. It may be processed by staff operating in these locations who work for us or one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services.

We may link to other sites we don’t control. If you click on a link to a third party site, you will be taken to a website we do not control. This Privacy Policy does not apply to the privacy practices of that website. Read the privacy policy of other websites carefully. We are not responsible for these third party sites or their policies.

Feel free to contact us if you have more questions.

If you have questions about our practices or the information we have, please contact us directly. If you have any questions about this Privacy Policy, or if you want to correct, update, reasonably access or delete, your information with us, please email us at: privacypolicy@padaste.ee. For your safety and ours, we may need to authenticate your identity before fulfilling your request.

We may update this Privacy Policy.

Pädaste OÜ reserves the right to amend these Privacy Policy as needed, with updates provided on our website.